Oftentimes, paramedics are the first line of medical care for patients, whether the patient is involved in an accident or calling in for help with signs of Cardiac issues, stroke, or other medical symptoms. ER/ED physicians can remotely communicate with first responders to provide guidance remotely, triage the patient and coordinate resources for when the patient arrives at the hospital.

In some cases, such as stroke or cardiac arrest, every minute delay in delivering the proper care could result in poor patient outcomes. During an emergency, early intervention and onsite treatment improve patient outcomes.

Furthermore, reducing preventable patient transports results in improved efficiency and cost reduction for EMS. The receiving hospital benefits from optimal ER patient flow and a balanced ER load.

Example: Patient calls 911 due to chest pain, EMS arrives on the scene and connects with the ER physician via TeleVU to triage the patient. Upon remote examination, it is determined that the patient meets STEMI criteria. At this point, a PCI cable hospital is brought into the TeleVU session and an on-call physician also joins the session to provide guidance. While in a TeleVU session, vitals are reviewed and proper guidance is provided to EMS staff to manage the patient on-route to the hospital. The care coordinator has already arranged for stat cath lab admission and arranged for a bed post-procedure.