Soutien clinique et technique medtech

Industry technical experts often support complex cases involved with medical devices. Hospitals tend to schedule such procedures based on the industry technical experts’ availability, which often causes inefficiencies in the procedure room and staff scheduling.

Cases are not always starting and finishing on time, so the industry expert often waits at the hospital until the staff prepares the patient. Industry technical experts are not always available to support a case in a timely manner due to traffic delays, schedule conflicts, air travel delays, weather conditions, etc.

Using TeleVU, the program manager was flexible with scheduling their cases and starting times based on physician and patient availability. At the same time, the industry expert didn’t need to be physically at the hospital and utilized TeleVU to deliver remote support when needed and in a timely fashion.